Balanced
Scorecard Education
Education is the first step in your Balanced
Scorecard journey -- the pathway towards breakthrough results for
your organization. Balanced Scorecard Education provides platform to
achieve and sustain strategic success via process excellence, your
performance management system must balance the metrics of your
customer, business processes, internal development, and finances.
Unfortunately, the things most companies measure (short-term
financial performance and local productivity) don't determine
long-term success in a competitive
marketplace.
The Balanced Scorecard Education provides a
mechanism for implementing strategy by integrating into a single
management system the mission and strategy of the college. The
Scorecard integrates shareholder and financial concerns, customer
measures, processes and programs, innovation, and learning and
growth. The Scorecard balances three polarities--external and
internal measures; outcome measures and future performance
objectives; and objective, quantifiable measures with subjective,
somewhat judgmental performance drivers. As such, the Scorecard is a
strategic management system which seeks to (1) clarify and translate
vision and strategy, (2) communicate and link strategic objectives
and measures, (3) plan, set targets, and aligns strategic
initiatives, and (4) enhance strategic feedback and
learning.
The use of the Balanced Scorecard Education
can serve as a tool for avoiding “standing still” and as a catalyst
for moving their agenda forward and linking today’s actions with
tomorrow’s goals. In today’s environment very few of us are moving
slowly and they are certainly not standing still. Yet, we think you
would agree that their institutions have not always moved at
lightning speed, and while they continue to make progress, they must
continue to find strategies for rapidly deploying their resources in
new and innovative ways to address society’s educational needs.
Let’s put some more light on Balanced Scorecard Education, how it is
used and up to which extent.
In some of institution for Balanced
Scorecard Education you can learn about:
- Describe the concept of a Balanced
Scorecard (BSC)
- Explain how a BSC is used
- Recognize what a BSC looks like
- Identify the necessary steps to implement
a BSC
- Clarify the required resources for
developing the BSC
The Balanced Scorecard Education has been
used in numerous ways to help link and align shared service units
with business units and with the corporate strategy. In an ideal
world, there would exist a top-down strategic architecture that
defines the corporate role and how shared service units contribute
to the corporate strategy. Often, however, such a strategic
architecture will not exist. In the absence of an overall corporate
scorecard program, shared service units will use the Balanced
Scorecard in a somewhat different manner.
For Balanced Scorecard Education, in
University of
California, San Diego:
Balanced Scorecards for SSUs are also occurring in higher education.
The business support division of the University of
California at
San Diego (UCSD) won a 1999 Rochester Institute of Technology/USA
Today Quality Cup for Education for its application of the Balanced
Scorecard. Under the leadership of Vice Chancellor Steven Relyea,
each of the 27 support units built Balanced Scorecards reflecting
customer service and efficiency objectives. Each business unit set
targets for improvement and established an action plan aimed at
attaining the targets.
For getting Balanced Scorecard Education,
the Balanced Scorecard Institute, with offices in the Washington DC
area and Raleigh, NC, provides a central source of
balanced scorecard information applicable to government, nonprofit
and commercial organizations. The Institute is focused on the needs
of managers involved in deploying strategic plans and improving
their organization's strategic performance. This site serves as a
means for sharing the ideas and experiences of managers and
consultants working with balanced scorecard methods in all types of
organizations.
