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CUSTOMER SERVICE
INFORMATION - Frequently Asked Questions
We
are is committed to quality customer service and
satisfaction. For your quick reference, and to facilitate the
support process, the most frequently asked questions for
Toolkits and Guides are listed below.
Our
Guarantee
Our Products are guaranteed to
give 100% satisfaction in every way. Email your reason of
dissatisfaction, along with your order and customer number to service@balancedscorecardsurvival.com on
anything purchased from us if it proves otherwise. We will refund
your purchase price or credit your credit card. We do not want you
to have anything that is not completely
satisfactory.
Along with our Golden Rule, our
Guarantee has made us what we are today: a company that strives to
get it right the first time. That's why every product that bears our
name comes with our rock-solid 100% Satisfaction Guarantee.
If you're not satisfied with
your purchase, we'll give you your money back. It's that
simple.
Q:
How can I make a purchase?
A: You can purchase
using Mastercard, Visa and American Express. Use the
encrypted Secure environment through the online store.
If you prefer to order over the
phone, email your contact details to service@balancedscorecardsurvival.com and
we will ring you back.
Q: What happens after I have purchased
products?
A: Details you
provide for payment are processed and we then send you an e-mail
with instructions on how to receive the products. We don't believe
in having machines respond to your request so each transaction is
personally handled by one of our staff
members.
Q: What happens if I have a question about the
product?
Q: Where does the material come
from?
A: We
directly employ product experts in a variety of topic areas. These
staff members have product specific knowledge combined with years of
experience.
Q: Why are the prices so cheap? I've seen other
comparable products at more than double the
prices.
A:
Online product sales is one of our revenue streams. We simply
believe the pricing point we have selected represents good value.
Good value ensures repeat business.
Q: I downloaded the product, but
I can't seem to open it. What do I
do?
Q: I do
not have MS Office, what to do?
A:With the help
of these converters and viewers from the Office Download Center, you
can share your Microsoft Office files with people who have versions
of Office programs different from your own, or even with people who
don't have Office at all.
http://www.microsoft.com/office/000/viewers.asp
Q:
How do I download my files?
A: After
your payment is processed you will be shown a page that contains the
links to the files purchased. Each file will be offered in zip
formats. Click on the link and your browser will ask
you to save the file. Take note of the file name and the
directory where the file will be saved.
At this time your files are on your computer in
the directory you have specified. Find the file and double
click to start the extraction. Zip files will require a helper
application to unzip the files.
Q My ISP/Firewall does not allow exe or
zip downloads.
A: If you cannot
download an exe or zip file then email service@balancedscorecardsurvival.com. We will make arrangements to send you the files
via email after you have made your purchase. If you are also
prohibited from receiving zip files via email you can order on
CD's which will be sent via postal mail .
Q I was not able to download after I
completed the payment process.
A: If
you were not able to download your order after completing the
payment process you can have the files sent via email. You will need
the transaction number supplied to you in our Order
Confirmation email you received after placing your
order.
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