Articles Balanced
Scorecard
Below is an extensive list regarding articles balanced
scorecard
What
Is the Balanced Scorecard?
The Balanced Scorecard:
- Translates vision and
strategy
- Defines the strategic
linkages to integrate performance across organizations.
- Communicates
objectives and measures to a business unit, joint venture, or
shared service.
- Aligns strategic
initiatives
- Aligns everyone within
an organization so that all employees understand how what they do
supports the strategy
- Provides a basis for
compensation
- Provides feedback to
senior management if the strategy is working
The Balanced Scorecard is
part of a Performance Management system to enable organizations to
acheive their goals.
The balanced scorecard
translates a straategic business units mission and strategy into a
set of measures built around four or five perspectives:
- Financial: How do we
look to our shareholders?
- Customers: How do we
become our targeted customers most valued supplier?
- Internal Processes:
What processes - both long and short term - must we excel at, to
achieve our financial and customer objectives?
- Innovation and
Improvement: How can we continue to improve our processes and
systems in order to create value?
- Employee: How does our
organization and employees continue to learn and grow?
Balanced Scorecard Benefits
Balanced Scorecard
benefits according to Kaplan & Norton, 1992:
- Make strategy
operational by translating strategy into performance measures and
targets.
- Helps focus entire
organization on what must be done to create breakthrough
performance.
- Integrates and acts as
an umbrella for a variety of often disconnected corporate
programs, such as quality, re-engineering, process redesign, and
customer service.
- Breaks down corporate
level measures so local managers, operators, and employees can see
what they must do well in order to improve organizational
effectiveness.
Balanced Scorecard Book
Kaplan, Robert S. and
David Norton, Translating Strategy Into Action The Balanced
Scorecard (Boston, MA: HBS Press 1997)
Balanced Scorecard Articles
Chow, Chee W., Kamal M.
Haddad, and James E. Williamson, "Applying the Balanced
Scorecard to Small Companies", Management Accounting,
August 1997, p. 21.
Curtis, Carey C. and Lynn
W. Ellis, "Balanced Scorecard For New Product
Development", Journal of Cost Management, May/June 1997
Vol. 11, No. 3
Drucker, Peter F.,
"The Theory of Business", Harvard Business Review,
Sep.-Oct. 1994, p. 95.
Epstein, Mark
J. and Jean-Francois Manzoni, "The Balanaced Scorecard and
Tableau De Bord: Translating Strategy into Action",
Management Accounting, August 1997, p. 28.
Gaiss, Michael,
"Enterprise Performance Management", Management Accounting, December
1998, p. 44.
Hoffecker, John &
Charles Goldenberg, "Using Balanced Scorecard to Develop
Companywide Performance Measures", Journal Cost Management,
Warren, Gorham, & Lamont, Vol 8, No. 3, Fall, 1994
Kaplan, Robert S. and
David P. Norton, "Why Does Business Need A Balanced
Scorecard (Part 2)", Journal of Strategic Performance
Measurement, Jun/Jul 1997 Vol. 1, No. 3, p. 5.
Kaplan, Robert and David
Norton, " Why Does Business Need A Balanced
Scorecard", Journal of Cost Management, May/June 1997 Vol
11, No. 3
Kaplan, Robert S. and
David P. Norton, "Why Does Business Need A Balanced
Scorecard", Journal of Strategic Performance Measurement,
Feb/Mar 1997 Vol. 1, No. 1, p. 5.
Kaplan, Robert and David
Norton, "The Balanced Scorecard--Measures That Drive
Performance", Harvard Business Review, January-February
1992, p. 71.
Kaplan, Robert and David
Norton, "Using the Balanced Scorecard As a Strategic
Management System", Harvard Business Review,
January-February 1996, p. 75
Kaplan, Robert and David
Norton, Putting the Balanced Scorecard to Work,
Harvard Business Review, September-Oct. 1993, p. 134.
Maisel, Larry ,
"Performance Measurement: The Balanced Scorecard
Approach", Journal Of Cost Management, Warren, Gorham,
& Lamont, Volume 6, No. 2, Summer, 1992, p. 47.
Porter, Michael E.,
"What is
Strategy"What is Strategy", Harvard Business
Review, Nov.-Dec. 1996, p. 61
